Last Updated: March 2026

At Caletech Kenya, accessible from https://caletechkenya.co.ke, protecting the privacy and personal information of our customers and website visitors is extremely important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information when you:

  • Place an order

  • Contact customer support

  • Subscribe to updates or promotions

  • Fill out forms on our website

  • Browse or interact with our website

The types of information we may collect include:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Billing information

  • Payment details (processed securely through payment providers)

Technical Information

When you visit our website, we may automatically collect certain technical data including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the website

  • Referral sources

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

Caletech Kenya uses collected information to:

  • Process and deliver your orders

  • Communicate order confirmations and delivery updates

  • Provide customer support

  • Improve our website and services

  • Send promotions or special offers (only if you opt in)

  • Prevent fraud and maintain website security

We only collect information necessary to provide our services effectively.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

  • Remember user preferences

  • Analyze website traffic

  • Improve website functionality

  • Support advertising and marketing efforts

We may also use tools such as:

  • Google Analytics

  • Google Ads tracking pixels

These tools help us understand how visitors interact with our website so we can improve user experience and marketing performance.

You may disable cookies through your browser settings if you prefer not to allow them.

4. Sharing Your Information

Caletech Kenya does not sell, rent, or trade your personal information to third parties.

However, we may share necessary information with trusted service providers to operate our business, including:

  • Delivery and courier services

  • Payment processing providers

  • Website hosting providers

  • Marketing and analytics partners

These partners only receive information necessary to perform their services and are required to keep your data secure.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure.

Security measures may include:

  • Secure website hosting

  • SSL encryption

  • Restricted data access

  • Trusted payment gateways

While we take reasonable steps to protect your data, no online platform can guarantee absolute security.

6. Your Rights

Under applicable data protection laws, including the Kenya Data Protection Act (2019), you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for marketing communications

If you wish to exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to external websites. Once you leave our site, we are not responsible for the privacy practices or content of those third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

8. Children’s Information

Caletech Kenya does not knowingly collect personal information from children under the age of 18.

If a parent or guardian believes their child has provided personal information on our website, please contact us and we will promptly remove such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with the revised Last Updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Caletech Kenya

Website: https://caletechkenya.co.ke
Email: support@caletechkenya.co.ke
Phone: +254711500843

Our team will respond to privacy-related inquiries as soon as possible.