At Caletech Kenya, we are committed to delivering quality products and a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, we are here to help. This policy outlines how returns, exchanges, and refunds are handled for orders placed on caletechkenya.co.ke.

1. Eligibility for Returns

Customers may request a return or exchange within 7 days of receiving the product under the following conditions:

  • The item was delivered damaged or defective.

  • The item received is different from what was ordered.

  • The product has a manufacturing fault.

  • The product is unused and in its original condition.

To qualify for a return, the product must:

  • Be unused and in the same condition it was delivered.

  • Be returned with original packaging and accessories.

  • Include proof of purchase (order confirmation or receipt).

Note: Items returned without prior approval may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

  • Used electronic accessories.

  • Opened personal-use items.

  • Products damaged due to misuse or improper handling.

  • Clearance or final sale items.

3. Return Request Process

To request a return, please follow these steps:

  1. Contact Support: Reach out to our customer support team within 7 days of delivery.

  2. Provide Details: Share your order number, product name, and reason for return.

  3. Evidence: If required, include photos or videos showing the issue.

Once your request is reviewed and approved, you will receive instructions on how to return the item.

4. Exchanges

Where possible, Caletech Kenya may offer a replacement instead of a refund for:

  • Damaged items.

  • Defective products.

  • Incorrect items delivered.

Replacement items are subject to product availability.

5. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds are processed within 3–7 business days.

  • The refund will be issued through the original payment method where possible.

  • For Cash on Delivery orders, refunds may be processed via M-Pesa or bank transfer.

6. Return Shipping

  • Our Error: If the return is due to our error (wrong item, defective product, or damaged delivery), Caletech Kenya will cover the return shipping cost.

  • Other Reasons: If the return is requested for other reasons, the customer may be responsible for return delivery costs.

7. Damaged or Defective Products

If your item arrives damaged:

  • Notify us within 48 hours of delivery.

  • Provide photos of the product and packaging.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or mobile money account again.

  2. Contact your payment provider as processing times vary.

  3. If the issue persists, contact our support team.

9. Order Cancellations

Orders may be cancelled before dispatch by contacting our support team. Once an order has been shipped or dispatched, the standard return procedure will apply.

10. Contact Information

For any questions regarding returns or refunds, please contact us:

Caletech Kenya Customer Support Email: support@caletechkenya.co.ke

Phone: +254711500843

Website: https://caletechkenya.co.ke