Last Updated: March 2026

At Caletech Kenya, we work hard to ensure that your orders are processed quickly and delivered safely. This Shipping & Delivery Policy explains how we handle order processing, dispatch, and delivery across Kenya.

1. Order Processing

All orders are processed as quickly as possible after confirmation.

  • Orders placed before 4:00 PM are dispatched the same day.

  • Orders placed after 4:00 PM will be dispatched the next business day.

Orders are processed during normal business hours. Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Within Nairobi & Kiambu

For customers located within Nairobi and Kiambu counties, we provide fast local delivery using our trusted rider network.

Delivery Details:

  • Orders are delivered directly to your location by rider.

  • Delivery usually takes the same day or the next day depending on dispatch time and location.

  • Delivery fees typically range between KSh 200 – KSh 600, depending on your exact location.

The delivery fee will be confirmed when your order is processed.

3. Delivery Outside Nairobi & Kiambu

For customers outside Nairobi and Kiambu, we ship orders through reliable courier services such as:

  • Wells Fargo Courier

  • G4S Courier Services

Important:
Before dispatching your order through the courier, customers are required to pay only the delivery fee in advance. Once the delivery fee has been confirmed and received, the order will be shipped immediately. Delivery Charges:

  • Courier delivery fees typically range between KSh 300 – KSh 800, depending on your location.

Delivery time may vary depending on the courier schedule and your location.

4. Order Tracking

Once your order has been dispatched, our team may provide delivery updates or tracking details where available.

For courier deliveries, you may also receive a tracking number from the courier service to monitor your shipment.

5. Delivery Delays

While we strive to deliver orders within the expected timelines, occasional delays may occur due to:

  • Weather conditions

  • Courier operational delays

  • High order volumes

  • Unforeseen logistical challenges

In such cases, our team will keep you informed and work to resolve the situation as quickly as possible.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information when placing an order.

If a delivery fails due to an incorrect address or unreachable contact number, additional delivery charges may apply for re-delivery.

7. Damaged Packages

If your package arrives visibly damaged:

  • Please inform the delivery rider or courier immediately.

  • Contact our support team as soon as possible with photos of the package and product.

We will investigate the issue and assist with a replacement or resolution where applicable.

8. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Caletech Kenya

Website: https://caletechkenya.co.ke
Email: support@caletechkenya.co.ke
Phone / WhatsApp: +254711500843

Our team will be happy to assist you with delivery information or order updates.